ORDERING information

Please send inquiry or item number or quantity that you are interested in pricing. Upon receipt of your request, we shall send you price or Proforma Invoice upon request.
To include product code/number in the inquiry will help us to reply swiftly.

We do not promise to answer to a broad range of questions or inquiries.

All quotes are based on NT$(New Taiwan dollar, or refer it as TWD,TaiWan Dollar) unless otherwise specified. 
You can get reference of latest exchange rate for your local currency to NT$ fromxe.com.

  Most of the item listed are in stock but please check with us for availability first. Normally order will be shipped by the next business day after receipt of your payment.

You can request for a preferred shipping method or use the suggested shipping method.
We ship orders WORLDWIDE.
Order can be sent by airmail, EMS(express mail service), FedEx (under most circumstances), TNT, Air Parcel post or UPS or others to fit with your need. To Macao, Hong Kong and Mainland China, we use S. F. express. 

You can click the following links to estimate shipping rate on Air Parcel post or EMS or check with the Postage Rate table for your proposed shipping method.
If package sent by  (Express Mail Service), you will be able to track it by EMS Tracking system.
EMS is our recommended shipping method, not only it is for faster but also safer. In many cases, EMS costs lower then other couriers when weight is below 15kgs. 
For heavy weight shipment, we can ship order under account favorable rate on FedEx and TNT.

We accept payment by credit card, bank wire transfer, local bank account transfer in Hong Kong and mainland China or Paypal in advance.
When paying by credit card, we will not complete the transaction until the order has finalized by you.
For security reasons, we suggest that you fax your credit card information rather than using the Internet, Please make sure to include the credit card owner name, its number, expire date, card issuing bank and card security code number(last 3 digits code on the back of card).
If you're concerned about safety when sending card informations over the Internet, please read our Credit Card Security Statement.

Payment in advance is required.

Our term of trade are ex-factory or FOB Taipei, We are not responsible for any case of lost package once the package has left this country without insurance. Although this happens rarely, we suggest that you have your order(s) insured.

We take all orders by letter, interactive pdf order form, faxed order form or email with attached order form by image jpg or pdf file. But not by phone(sorry).  

Standard order procedure:
Inquiry receive -> send price ->  place order by fax or email -> return of Proforma, availability, shipping cost or proposed total order shipment amount -> final confirmation of order, if needed -> advise order received, if you would.

If pay by credit card, please send fax order form(pdf file)to authorize us to charge into your card account.
If pay by Bank T/T, an additional bank's fee will be added. Please make sure that we receive net order amount. Additional bank charge depends on your home country.

You are requested to send a copy of your shipping address separately by email to help us ensure accurate delivery.

On the order sheet, please also include product reference number or model code.

We will not be responsible for the lost of damage to the shipping package unless such claims are made immediately. So check your order contents promptly upon receipt. Before returning any items, please ask for return approval first.

If you have technical question(s) or need further information, please send it by e-mail, fax or write us, we will try to respond as time permits.

We do not promise to reply to every inquiry, our first priority remains incoming orders and their accurate and prompt shipment.

Shipment Return/Damage
Any of return is required for Return number(RMA) first.
Report shipment damage to THLaudio must be within 7 days of receipt. To enable us file a damage inspection claim with courier or Post office.
Report shipment shortage, incorrect items requires within 7 days of receipt.

- Download or print out for Chinese address

Contacting address;
Tang Hill international Ltd.
P.O. Box 82-170 Taipei, Taiwan 10653

1, Alley 5, Lane 217,
Sec. 3, Zhongxiao East Rd., 

Taipei 10653

Tel: 886-2-8771 3363~5 (Rep.)
Fax: 886-2-8771 3123
Email: info@thlaudio.com

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Last updated on 11/18/12